Week 3: Discussion Question 2
A negative message addressed to a superior would be
a very formal letter. It would address the technical details of
what went wrong, and why, and what is being done to resolve, or
mitigate, the problem. The message would also include what can be
done in the future to ensure this does not happen again; and, if the
resources are already available, how changes are being made to ensure
this does not happen again. Finally, if possible, the message
should contain minimal amount of finger pointing and blame shifting.
A negative message to a colleague or fellow student
would be an informal letter. It would tend to provide less of the
intricate details of the problem, but instead focus on a high level
overview. The message would also contain suggestions for what
can, or should, be done in the future to prevent, or mitigate, this
sort of problem. Finally, the letter would be more likely to
point the blame, in contrast to a letter to a superior, at the guilty
party.
© Erik Smith 2005
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